Shipping & Returns
We provide Free Shipping and Easy Returns within the continental 48 states.
1) Free Curbside Delivery (What We Recommend):
Average Shipping time: 7-10 Business Days
This is our standard delivery method when you purchase any massage chair from us. Your massage chair will arrive unassembled in its factory boxes. The freight company will deliver your massage chair to your carport or entryway, and you will be responsible for getting it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or family member.
2) Threshold (In House Delivery):
Average Shipping time: 7-10 Business Days
You can add threshold delivery to your order for $99. Your item will cross the threshold of your home and be placed inside your doorway. Basically, you don't have to bring it inside yourself.
For both Free Curbside and Threshold Delivery:
- Slight assembly is required, but our massage chairs are pretty easy to assemble with clear assembly instructions included in the packaging. You don't need special tools or skills. Assembly usually consists of attaching air hoses, the arms, and ottoman. Installation takes about 30-90 minutes. If you need help with assembly please contact us at 281-916-5199 or email firstname.lastname@example.org.
- Check the box dimensions, to make sure they fit through any doorway that is needed.
- If you need to climb stairs, the delivery company isn't responsible to bring your massage chairs up. We recommend getting a family member or friend to help out (which is free!) but you can also check out our White Glove Delivery option.
3) White Glove Delivery (Room of Choice Installation):
Average Shipping time: 10-14 Business Days
You can add White Glove Delivery to your order from $179.99 to $199.99 and it is basically the delivery AND installation of your massage chair. It adds about a week to the total delivery time. A two-person installation team that will deliver, unpack and install your massage chair in whichever room you like (and carry it up the stairs if needed). They aren't professional massage chair installation experts, but rather a furniture installation team. They may or may not have installed your particular massage chair model before. If any problems arise during installation please give call us at 281-916-5199 or email email@example.com, and we will help you.
- Once your massage chair has arrived to the white glove terminal, please allow 2-3 business days for the installation team to call and schedule your delivery. If for some reason you do not receive a call to schedule delivery after 3 days, please contact us and we will help you.
- You don't to be an expert or own special tools to install a massage chair. They're pretty easy to assemble with clear assembly instructions included in the packaging. We only partner with brands that have excellent customer service. That means both Mana Massage Chairs and the massage chair manufacturer is available to assist you in installation.
- We only recommend this option is you can't find anyone to help you with carrying the massage chair, or if you want everything done for you without moving a muscle (which is totally fine! After all, Your mana deserves a rest and a break to revitalize!)
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship on average within 1-3 business days and take about 7-14 business days of the date of your order to be delivered (this is industry standard due to the large shipments required). We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
Track Your Order:
We want to keep you informed throughout the process. That's why along with our update emails, you can Track Your Order at any time using the Track Your Order tab on our home page.
Returns & Exchange Policy
- EASY Returns
- 60 Day Money Back Guarantee
- No Restocking Fees
- No back-billing for original shipping costs
- Flat Fee of $250 OR Return shipping / freight charges, WHICHEVER IS CHEAPER to make sure you pay as little as possible
- Contact email@example.com to initiate your return
We have a 60-Day, Unconditional, Money-Back Guarantee, from the date of purchase for all our massage chairs. We'll pay back 100% of the price you paid for the massage chair, minus the flat fee of $250 OR return shipping charges, whichever is cheaper for you for the full 60 day return period. We want to make returns as easy and simple for you.
- If return shipping costs you $300, then we will only charge you the $250 flat fee, and the remaining $50 is on us. We will refund the price you paid for the chair less the $250 flat fee assuming all conditions below are met.
- If return shipping costs you $200, then we will only charge you the $200. We will refund the price you paid for the chair less the $200 return shipping costs assuming all conditions below are met.
- In essence, we only charge you the LESSER of the $250 flat fee or the return shipping costs.
The customer is responsible for the disassembling and packing up the chair in the original packing material (and any associated costs) and returning the chair to the manufacturer within 60 calendar days of the date of purchase to qualify for our free return offer.
If you are a continental US customer and want to EXCHANGE your chair for another model, you will be responsible for disassembling & packing up your chair in the original packing material (and any associated costs) and having the chair back to the manufactuer within 60 calendar days of the date of purchase. Once you have decided on a replacement chair, we will either bill or credit you the difference between chair prices.
- You must send an email to firstname.lastname@example.org to initiate your return or exchange. Once approved, you will receive an email from Mana Massage Chairs with specific return instructions.
- You have 60 calendar days, from the date of purchase, to return your chair back to the manufacturer.
- If you do decide to return your chair within the 60 calendar day guarantee period, from the date of purchase, you will need to send it back to the manufacturer in the original packing material to get your money back.
- You will be responsible for the disassembling and packaging up of the chair in the original packing material in preparation for the return shipment (and any associated costs).
- The manufacturer must approve that the chair is in its original packing condition and resell-able. Our customer support team will guide you throughout the return process.
- We DO NOT offer free return shipping or exchanges for International orders or Hawaii/Alaska/Puerto Rico orders (continental USA orders ONLY).
- We DO NOT refund threshold delivery or white glove delivery costs for which you paid at the time of purchase.
- We DO refund extended warranty purchases, however, commercial warranties purchased for your chair will NOT be refunded.
- Your refund will be credited back to your credit/debit card and may take up to 1 week to show up on your card statement. The refund will be the original purchase price (including sales tax, if applicable) less any damage repair costs not covered by the chair warranty, less threshold delivery or white glove delivery service bought by you at the time of purchase, less the $250 flat fee OR the return freight charge (whichever is cheaper). If you paid for your chair with a PayPal account, the refund will be issued directly to that same account.
- If you are returning or exchanging your chair, the chair must be in the manufacturer's return address within 60 calendar days from the date of purchase. If it arrives after 60 calendar days from the date of purchase, we will refuse delivery and it will be sent back to you. However, our support team will help you throughout the process to ensure a smooth return.
- The refund will be issued once the chair has been received and inspected by the supplier to ensure it's in proper condition.
- Please also include all accessories, manuals, forms, pages, etc. that came with the chair when it was delivered to you.
Product Guaranty & Damages:
At Mana Massage Chairs, we do everything we can to make sure that your products arrive in perfect condition and work as advertised.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com (or provide other forms of proof like video) within 7 days after receiving your shipment.
We will then file a return claim with the supplier for you and if approved, will return your product to the them at our own cost. You then have the option to either get a full refund or receive a replacement product, depending on the supplier.
Original packaging and product condition:
Any returned product(s) must be returned in all of their original packaging, and in like-new condition minus the reported damages and defects. The supplier may reject the returned product if there is no visible / detectable damage to the product and/or product packaging is not original.
If a product is deemed unfit for return, we will notify you that the return has been rejected. You can then choose one of the following options.
- The product will be shipped back to you and you'll have to pay the product's shipping cost.
- You can claim your return and our support team will work with you to process the return.
If you do not select one of the above options within 14 days of informing us that your return has been rejected, the product will be recycled.