Free shipping and a 60-day money-back guarantee, everywhere in the lower 48 states.
Every chair ships fully insured from the manufacturer's facility, factory-sealed. Here is exactly how delivery works, what each option costs, and how returns work if the chair isn't right for you.
Delivery Options
1) Free Curbside Delivery (our standard option)
Average delivery time: 7-10 business days
Included free with every massage chair. The freight carrier brings your chair to your driveway, carport, or entryway in its factory boxes. You bring it inside — massage chairs are heavy, so plan on a second pair of hands from a friend or family member.
2) Threshold Delivery — $99
Average delivery time: 7-10 business days
The delivery team brings the boxes across your threshold and places them just inside your doorway. You handle unboxing and assembly from there.
For both Curbside and Threshold delivery:
- Some assembly is required, and it's easier than it sounds. You attach the arms, ottoman, and air hoses using the illustrated instructions in the box. No special tools or skills — most people finish in 30-90 minutes. Stuck? Call or text us at 806-547-1998 or email support@manamassagechairs.com and we'll walk you through it.
- Check the box dimensions against your doorways before ordering. If you're not sure it fits, call us — we'll check with you.
- Stairs are not included in these two options. The carrier won't carry boxes up flights of stairs. Recruit a friend, or choose White Glove below.
3) White Glove Delivery — $199 (room of choice + full assembly)
Average delivery time: 10-14 business days
Delivery AND installation. A two-person team brings your chair to whichever room you choose — stairs included — unpacks it, assembles it, and removes the packaging. It adds about a week to delivery because the chair routes through the installation team's local terminal first.
- Once your chair reaches the local terminal, the installation team calls you within 2-3 business days to schedule a delivery window. If you haven't heard from them after 3 days, contact us and we'll chase it.
- The installers are furniture-installation professionals rather than massage chair specialists. If anything comes up during installation, call us at 806-547-1998 — between us and the manufacturer's support team, we'll get it sorted while they're still in your home.
- Choose this option if nobody's around to help you carry 200+ lbs of boxes, or if you'd rather not lift a finger. Both are legitimate reasons.
Delivery Communication
Order Confirmation:
You receive an order confirmation email the moment you place your order, and your card is pre-authorized. We confirm your chair is in stock with the manufacturer right away. If it's available for immediate shipment (within 5 business days), we process the charge and submit your order for shipment. If it's backordered, we void the pre-authorization and email you before anything is charged.
Order Shipment:
In-stock chairs ship within 1-3 business days and arrive roughly 7-14 business days from your order date — freight shipments of this size are slower than parcel delivery, and that timeline is standard across the industry. We email your tracking information within 24 hours of your chair leaving the manufacturer's facility. No tracking email within 6 business days? Write to support@manamassagechairs.com and we'll track it down.
Track Your Order:
Along with our update emails, you can check status any time on the Track Your Order page.
Returns & Exchange Policy
- 60-Day Money-Back Guarantee
- No restocking fees
- No back-billing for the original free shipping
- Return shipping capped: you pay the actual freight cost or a $250 flat fee, whichever is LESS
- Email returns@manamassagechairs.com to start a return
You have 60 days from the date of purchase to decide. If the chair isn't right, we refund 100% of the price you paid, minus only your capped return shipping. Examples of the cap:
- Return freight quote comes to $300? You pay the $250 flat fee and we cover the remaining $50.
- Return freight quote comes to $200? You pay $200 and the flat fee never enters into it.
- You always pay the LESSER of the two.
To qualify, you disassemble the chair, pack it in its original packing material (keep the boxes!), and get it back to the manufacturer's return address within 60 calendar days of purchase. The full conditions:
- Email returns@manamassagechairs.com to start your return or exchange. Once approved, we send you specific return instructions and guide you through the whole process.
- The chair must arrive at the return address within 60 calendar days of your purchase date, in its original packing material, with all accessories, manuals, and paperwork that came with it.
- The manufacturer inspects the chair and confirms it's in original, resellable condition; your refund is issued after that inspection.
- You're responsible for disassembly and packing (and any costs involved). Keep your boxes for the first 60 days — returns without original packaging can be rejected.
- Exchanges work the same way: return the first chair within the 60-day window, and we bill or credit the price difference on the replacement.
- The guarantee covers the continental US only — no free returns or exchanges for Alaska, Hawaii, Puerto Rico, or international orders.
- Threshold and White Glove delivery fees are not refunded.
- Extended warranty purchases are refunded; commercial-use warranties are not.
- Refunds go back to your original payment method (card or PayPal) and can take up to a week to appear on your statement. The refund equals your purchase price (including sales tax where applicable), less capped return shipping, less any delivery upgrade fees, less any damage-repair costs not covered by warranty.
Damaged in Transit?
We do everything we can to make sure your chair arrives in perfect condition, and every shipment is insured.
Inspect the packaging when your chair arrives. If you see damage, note it when you sign for the delivery, then email photos (or video) to returns@manamassagechairs.com within 7 days of receiving your shipment.
We file the freight claim for you and cover the return transportation. You choose a full refund or a replacement chair.
Condition requirements for any return:
Returned chairs must come back in all original packaging, in like-new condition apart from any reported damage or defects. A return can be rejected if there's no detectable damage to the product or if the packaging isn't original. If that happens, you choose within 14 days: have the chair shipped back to you (you cover that shipping), or work with our support team to resolve the claim. After 14 days without a decision, the chair is recycled.
Questions about any of this before you buy? Call or text 806-547-1998 — a real person who knows these chairs answers.